Last updated: 7 September 2026
This policy explains the refund, cancellation, and renewal rules for services purchased from Toppest. It should be read together with our Terms of Service.
Refund period and eligibility
- A refund is available only when the relevant product or plan page explicitly states that the service is covered by the 7-day refund guarantee.
- The refund request must be submitted within seven calendar days from the contract date.
- Eligible requests may receive a full or partial refund according to the guarantee stated for that product or plan.
Non-refundable circumstances
- Products and plans that do not explicitly display a 7-day refund guarantee are non-refundable.
- Requests submitted after the seven-day refund period are non-refundable.
- Renewal charges, setup fees, domain registration or transfer charges, and other charges for services not expressly covered by a refund guarantee are non-refundable.
- Cancelling a service does not create a prorated refund or credit for unused time.
Cancellation and automatic renewal
- Services renew automatically for the same contract term unless a cancellation request is submitted at least 14 days before the contract end date.
- Customers can submit a cancellation request from the Client Area. A cancellation takes effect at the end of the applicable service period in accordance with the Terms of Service.
- If a cancellation request is submitted after a renewal has been processed, the renewal charge remains non-refundable unless the renewed service is explicitly covered by a separate refund guarantee.
How to request a refund or cancellation
Submit a request through the Client Area or contact [email protected]. Please include the relevant order or invoice number so that we can identify the service.
For questions before purchase, please use our Contact Us page.
